Deliver Difficult News

How to communicate a difficult message. In anticipation of it not being well received. Includes examples. 🎧

• Delivering a message, difficult or not, has the same goal. That goal is to help your audience understand.
• Focus on the goal of understanding. How do you deliver it to give each person best chance of understanding?
• Share the message with clarity and conviction. This is the dignified and respectful choice. Don't make it about you.